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bd984 is direct about what data we collect from your account and how we use it. This policy explains your rights, our responsibilities and what happens to your information when you access our platform — subject to your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, contact details and the payment method you choose to fund your account. If you deposit via Nagad or Bank Transfer, our system records the transaction reference and amount for account reconciliation and fraud prevention. We do not store full wallet credentials on our servers; those remain with your payment provider. We also collect technical data automatically — your device type, browser version, IP address and session timestamps. This helps us keep the platform running correctly on mobile and desktop. We use cookies to remember your session state so you do not have to log in repeatedly. Your data is used only for the purposes it was collected: running your account, processing deposits and withdrawals, verifying your identity where required and responding to your support requests. We do not sell your personal data to third parties. Where we share data with processors — such as payment partners or identity verification services — we do so only under data-handling agreements that restrict those parties to the purpose for which we shared it. Access and availability depend on your local law and the eligible regions we serve.
This policy applies to all data collected through your interaction with bd984 — from the moment you land on the site through every account action you take. It covers account registration, deposit and withdrawal records, support correspondence and browsing behaviour on our platform. It does not extend to third-party sites we may link to, nor to payment providers like Nagad or Bank Transfer networks, which operate under their own privacy terms. Check those independently.
Data collected at login, registration and account verification falls fully within this policy. That includes your email, phone number and any identity documents you submit. We hold this data only as long as your account remains active or as required by applicable rules.
Deposit and withdrawal records — including those processed via Nagad or Bank Transfer — are stored for account integrity and dispute resolution. We keep transaction logs as long as legally or operationally required. You can request a summary through the support route listed below.
Your browsing behaviour on our platform — pages visited, games opened, session duration — is tracked via cookies and analytics tools. This data is used to improve the platform experience and is not linked to your identity in the analytics layer unless you are logged in.
Links to external sites, payment providers and game studio platforms are outside this policy's scope. Spadegaming, Joker, CQ9 and Microgaming supply game content to our lobby but operate their own data systems independently. We are not responsible for their privacy practices.
You have practical choices about the data we hold. You can ask us to confirm what personal data we have on your account, request a correction if any detail is wrong, or ask us to delete data where we have no ongoing legal reason to keep it. These rights apply subject to local law and the eligible regions we serve — some requests may be limited by regulatory obligations we cannot override. To review your account details, log in and check the account settings page directly — name, contact information and payment method details are visible there. If you spot an error, you can update many fields yourself or raise a correction request through our published support route. For anything involving transaction records or identity documents, contact support directly and we will confirm what we hold and what steps apply.
Log in and open your account settings to see the personal data currently stored. Transaction history is visible in your account dashboard. For a full data summary, submit a request through the support channel.
Update your contact details directly in account settings where the fields allow it. For fields that are locked — such as registered name or verified ID — raise a correction request with supporting documentation through our published support route.
If any part of this policy is unclear or you want to know how a specific data point is used, contact us. We will respond through the same channel you used to reach out, whether that is email or live chat.
For deletion requests or data-related complaints, contact our support team through the published route. We will acknowledge your request and tell you what is possible given the applicable rules for your region.
If you have a question about this policy, want to exercise your data rights or need to report a concern, use the contact routes published on our site. We respond through the same channel you use. Availability depends on your local law and the eligible regions we serve.
Open the live chat window from any page on the site. Use this route to ask about account data, request a correction or get a quick answer on how your information is handled.
Send a written request to our support email address, listed on the contact page. Email is the recommended route for data deletion requests, correction submissions or anything requiring a written record.
The help section inside your account lists common privacy questions and links to the relevant policy sections. Check there first — many requests about data access and correction are handled directly through the account dashboard.
We keep your data only as long as it is needed for the purpose it was collected, or as required by the rules that apply in your eligible region. When an account is closed and all obligations are settled, personal data that no longer needs to be retained is deleted or anonymised. You can request details about retention periods for your specific data through our support route.
We use session cookies to keep you logged in during an active visit and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings, though disabling some cookies may affect how the account area functions on your device.
Access to your account data is protected by login authentication. We encourage you to use a strong, unique password and to keep your mobile number up to date — it is used for account verification steps visible inside your account settings.
Transaction records, including those linked to Nagad or Bank Transfer deposits, are retained for as long as required for account reconciliation and applicable regulatory obligations. Once those periods pass, data is removed or anonymised in line with our internal retention schedule.
We update this policy when our data practices change. The revised version is published on this page with the update date shown at the top. If you continue using your account after a policy change, that constitutes acknowledgement of the updated terms.
These are the questions we receive most often about how bd984 handles account data and privacy. If your question is not covered here, reach us through live chat or email — both routes are listed in the contact section above.
We collect the details you provide at registration — name, email address and phone number. When you make a deposit via Nagad or Bank Transfer, the transaction reference is recorded on your account. We also collect technical data like device type and IP address automatically during your session.
We share your data only with processors who need it to run your account — such as payment partners and identity verification services. Those parties are bound by data-handling agreements. We do not sell your personal data to third parties, and we do not share it for marketing purposes outside our platform.
Log in and open your account settings — most of your stored personal data is visible there. For a full summary, including transaction records, contact our support team through live chat or email. We will confirm what we hold and how to access it.
Yes, subject to your local law and eligible region. Send a deletion request to our email support route. We will review it and tell you which data can be deleted immediately and which must be kept to meet our regulatory obligations. We will confirm the outcome in writing.
Transaction records — including Nagad and Bank Transfer deposit history — are retained as long as required for account reconciliation and applicable rules. The exact period depends on the obligations that apply in your eligible region. Contact support if you need specific retention information for your account.
When your account is closed and all outstanding matters are settled, data no longer needed for regulatory or operational purposes is deleted or anonymised. Some records may be kept for a defined period after closure to meet legal requirements. We will explain what applies when you make a closure request.